Mobile / Sports
This policy explains what information bx33 collects when you access your account, make a deposit via GrabPay or Bank Transfer, and browse the lobby — and how we keep that information handled responsibly. Availability of our services depends on local law and eligible regions in Malaysia.
When you create an account on bx33, we collect the details you provide during registration — your email address, contact number and, where required for account verification, identity documents. Each time you log in or initiate a transaction, session data is recorded: your device type, connection timestamp and the payment channel you use, whether that is GrabPay, Bank Transfer, Touch 'n Go eWallet, DuitNow or FPX. We use this data for three purposes: to operate your account correctly, to process and reconcile transactions, and to contact you when you reach out to support. We do not sell your personal data to third parties. Aggregated, non-identifiable usage data may be used internally to improve how the lobby loads on mobile devices and how account navigation is structured for returning users. Cookies are placed on your browser to maintain your session state. You can manage cookie preferences through your browser settings; turning off session cookies will affect login continuity across pages. All data collected is retained only for as long as necessary to fulfil account and compliance obligations. Access to retained data is restricted to authorised personnel. If you close your account, you may request data deletion subject to any legal retention requirements that apply under local law in Malaysia.
This policy applies specifically to data collected through bx33 properties — your account dashboard, the game lobby, transaction history and any communication you initiate with our support team. It does not extend to third-party services you may reach from our pages. Understanding what falls inside and outside the scope of this policy helps you make informed decisions about your account.
Login events, session duration and device identifiers recorded during your authenticated visits to the bx33 lobby are covered. This includes data generated when you switch between slots, live casino tables and the sportsbook within the same session.
Payment records linked to your account — including GrabPay deposits, Bank Transfer requests and e-wallet activity through Touch 'n Go eWallet or DuitNow — fall within this policy. We retain these records for account reconciliation and to respond to your support queries.
Pages you browse within bx33, including game category pages and lobby navigation, generate usage data that we use only to improve your experience. This data is not linked to your identity unless you are logged in at the time.
Game content from studios such as Spadegaming, PG Soft and CQ9 is delivered through their own systems. Once data leaves our pages and enters a third-party environment, it is governed by that party's own policy, not this one.
You have several concrete options when it comes to the data we hold on your account. Reviewing your transaction records is straightforward — log in and open the account dashboard, where your deposit and withdrawal history is displayed with timestamps and payment channel labels. If any personal detail on your profile is incorrect, you can update it directly within account settings or ask our support team to make the correction on your behalf. For questions about what specific data we hold, or if you want to request that data be removed after your account is closed, contact us through the support channels listed on this page. We will respond to data-related requests within a reasonable timeframe. Where local law in Malaysia requires a specific process for data access or deletion, we follow that process — the current applicable steps are explained when you submit a request.
Open the account dashboard after login to see your full transaction history, including deposits made via GrabPay, Bank Transfer and Touch 'n Go eWallet. Each entry shows the channel, amount and timestamp.
Update your contact number or email directly in account settings. For identity document corrections, raise a request with support — the team will confirm the verification steps required.
If you want to know exactly what personal data bx33 holds on your account, send a request through live chat or email. We will confirm what is stored and how it is used, based on your account activity.
After closing your account, you may ask us to delete your personal data. Requests are assessed against legal retention requirements under local law. We will confirm what can be removed and the timeline.
If you have a question about how your data is handled, want to correct information on your account, or need to submit a data removal request, there are direct ways to reach the bx33 support team. Use the channel that works best for your situation — for urgent account queries, live chat is the faster route; for formal data requests, email gives you a written record of your submission.
Start a live chat session from the account page for fast responses to privacy questions, session data queries or account correction requests. Accessible after login on mobile or desktop.
Send a written data access or deletion request to our support email. Include your registered account email so we can locate your records. Email is the recommended channel for formal data requests.
The dashboard shows your current transaction records, active sessions and profile details. Check here first before contacting support — many data questions can be answered directly from what is visible there.
We take a practical approach to keeping your account data handled correctly. Access controls limit who within our team can view your personal records, and payment data from GrabPay and Bank Transfer transactions is handled through secured processing. Session cookies are used only to maintain your login state — we do not use tracking cookies to build advertising profiles. Data retention follows the minimum-necessary principle: once the purpose for holding a record is met and legal obligations are satisfied, the data is removed from active systems. You can check which sessions are active on your account from the security section of your dashboard. If you notice any account access that does not look right, contact support immediately through live chat for account-level action.
Personal account data — including your registered email, contact details and payment channel history — is accessible only to authorised personnel with a clear operational reason. No external sale or sharing of individual records occurs.
Session cookies keep you logged in as you move through the lobby. We do not deploy advertising trackers. Browser-level cookie settings let you manage preferences; disabling session cookies will interrupt login continuity across pages.
We hold your data only as long as your account is active or legal obligations require it. Transaction records, including GrabPay and Bank Transfer logs, are kept for compliance purposes and then removed from active access once retention periods expire.
When this policy changes, the updated version is published on this page with a revised effective date. Continued use of your bx33 account after a policy update means you have acknowledged the revised terms. Contact support if you have questions about any change.
These are questions we hear from account holders in Malaysia about how their data is used, what we store, and how to take action if something needs to change. If your question is not covered here, reach out through live chat or email and we will respond directly.
We collect the information you provide during registration — email address, contact number and, where account verification is required, identity documents. Login events, device type and session timestamps are also recorded each time you access your account from any device.
Transaction records linked to your account — including GrabPay deposits and Bank Transfer requests — are stored for account reconciliation and to handle any support queries you raise. Payment channel credentials are not stored beyond what the transaction process requires.
Yes. Log into your account dashboard to view your transaction history, active sessions and registered profile details. For a full breakdown of stored personal data, submit a data access request through live chat or email with your registered account email included.
Contact details like your email address or phone number can be updated in account settings after login. For corrections to identity documents or verification records, contact our support team directly — they will confirm the steps shown for your account type.
Game studios provide game content only. They do not receive your personal account data, payment records or identity details. Any data that enters a third-party environment is governed by that party's own policy, not this one.
After account closure, you may request deletion of your personal data. We assess each request against legal retention requirements under local law in Malaysia. We will confirm what can be removed, what must be retained and the timeframe for completing your request.